On paper, firing Delgado Cabinetry was the dumbest thing I did all year. They were 40% of revenue and they paid on time. On the whiteboard where I actually track my hours, they were something else: 60% of my week, most of it spent on rush jobs quoted at a number I'd set two years earlier and never had the spine to raise.
The number I'd been avoiding was per-hour, not per-invoice. Delgado paid $6,400 a month and ate roughly 90 hours of shop time to earn it — call it $71 an hour before materials. My walk-in web-store orders, the ones I tr…
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