Aug 8, 2026 The one-page brief we ask for first Free to read: the short brief that replaces a discovery call, and why it is short on purpose. 1 min Aug 7, 2026 Storefront Radio · Ep. 43 — Camille Sutton on charging for the thinking Camille stopped quoting by the hour and started quoting the outcome. Here is how she had that conversation with existing clients. 1 min 1 Aug 6, 2026 What we check in the first hourPremium The eight questions that decide whether a process is worth touching at all. 1 min Aug 5, 2026 Running a free half-day session in Austin this month Bring one manual process that annoys you; leave with a build plan you could hand to anyone. 1 min 2 Aug 2, 2026 The handover checklist, line by linePremium Every item we hand over, why it is on the list, and the two people who have to sign it. 1 min Jul 31, 2026 What we will not take on Free to read: three kinds of work we turn down, and the reasoning behind each. 1 min Jul 30, 2026 Hiring our fourth. Both finalists can build Neither has sat in front of a client and said "I do not think you should automate that yet." That is the thing we are actually testing for. 1 min 1 Jul 29, 2026 Why the second week is where it breaksPremium Adoption rarely fails on day one. It fails when the person who asked for it goes on leave. 1 min Jul 25, 2026 Quote turnaround: four hours to twenty minutesPremium Cedarline Logistics, 11,400 historical lanes, and why cleaning the data was the whole job. 1 min 1 Jul 22, 2026 Writing the audit scoring sheetPremium How we score a process before touching it, and what a low score actually means. 1 min Jul 20, 2026 We retired a proposal template this week It still offered a "roadmap workshop". 1 min Jul 16, 2026 The intake form we ran for a year, then deletedPremium Four fields did the work. The other eleven made the form feel serious and taught us nothing. 1 min Jul 15, 2026 If your automation only works when the person who built it is in the room, you boug… ht a dependency, not a system. 1 min 1 Jul 10, 2026 Eleven hours a week, off one front deskPremium The full write-up: what we found in the interviews, what we scored highest, and the two weeks the reminders went out twice. 1 min 2 Jul 9, 2026 A rollback plan nobody has to readPremium Every build ships with one page: what to switch off, in what order, and who is allowed to. 1 min Jul 6, 2026 A readiness audit is two weeks and week one is entirely interviews We sit with whoever does the manual work and write down every handoff. No software gets bought in either week. 1 min 3 Jul 2, 2026 Ship the boring automation first Everybody wants the assistant. Almost nobody needs it yet. What they need is for follow-up to happen without a human remembering to do it. 1 min 2